Refund policy

Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy:

1. Return Window: You have 30 days from the date of delivery to initiate a return. After this period, we cannot accept returns.

2. Return Shipping: Customers are responsible for the cost of return shipping. You will need to purchase and attach a return shipping label to your package.

3. Condition of Items: All items must be returned in good condition. This includes:

• Items must be unused and the original tags and packaging must be intact.
• Any items returned that do not meet Central Dispatch's standards of good condition will not be eligible for a refund.

4. Return Process:

• To initiate a return, please click here or contact our customer service team for further instructions and to receive a return authorization.
  • Please ensure you use the email you used to place the order to ensure the proper order is linked to your account.
• Securely pack the items in the original packaging, including all parts, accessories, and documentation.
• Attach the return shipping label and drop off the package at your nearest shipping carrier location.

5. Refunds:

• Once your return is received and inspected, we will process your refund.
• Refunds will be issued to the original method of payment within 10 business days.
• Shipping charges are non-refundable.

For any questions or further assistance, please contact our customer service team (weborders@tactive.cc). We are here to help!